FAQ

Frequently Asked Questions

On this page you will find answers to frequently asked questions that will help you use our pages and make reservations. If you have any further questions regarding our services and offer, please contact me in the office at robert.sedlar@adriatic-tts.hr. If you have any questions related to our Web pages and how to use them, please write to robert@travel-to-croatia.org.

1. General Terms and Conditions for Accommodation Services?
Before making a reservation make sure to read the General Terms and Conditions for Accommodation Services.

2. Where to find useful information on Croatia?
Find out everything you need to know about Croatia here.

3. Where to find out more about Mr. Robert Sedlar?
For all information about me you can contact in my office. E-mail is here.

4. Who to contact in case of problems upon arrival to accommodation unit?
In case of any problems with accommodation or host upon arrival to accommodation unit, please contact me immediately by telephone at 00 385 98 99 10 463.

5. How are prices stated in these offers?
Hotels: per person per night
Rent a car: per car per day
Charter rental: per boat per week
Villas: per apartment per day

6. Why is there a difference in the exchange rate when paying for the reservation?
The amount stated in Kunas is charged to your credit card according to the selling rate of Zagrebacka bank on the charge date. Your credit card company charges your bank in Euros according to the exchange rate of the bank the credit card company works with on the day when the reservation amount is charged.

7. Why are bank fees sometimes higher than expected?
One of the reasons may be that your bank does not have a contract with Zagrebacka bank, meaning that the payment is made through a third bank. Since each bank charges transaction fees, your bank fees may be higher than expected.

8. How to book through my partner agencies?
If you would like to make a reservation in an agency in your country, instead of online, a list of my partner agencies can be found here.

9. Does Speranza have a printed catalog?
Our entire offer can be found on our web pages. The links on our homepage will take you to all other sections of our offer that can easily be searched (private accommodation) and browsed (hotels, charters and lighthouses). Due to the large number of accommodation units in our offer, it is not possible to print a catalog that would contain our entire offer.

10. Why do I have to pay in advance?
By paying in advance, you are guaranteed to get the exact accommodation unit you viewed and reserved on our web pages since your advance payment is immediately forwarded to the host. Read our General Terms and Conditions for further information. As member of the Association of Croatian Travel Agencies, Speranza is dedicated to providing quality accommodation services in cooperation with private accommodation lessees.

11. Why do you sometimes get a negative response to your inquiry even though our web pages show different?
Since we contact our hosts by phone to check accommodation unit availability immediately after your inquiry, it is unfortunately not possible to keep availability on our web pages updated to the minute. Nevertheless, we do our best to update accommodation unit availability as frequently as possible. We apologize for any inconvenience.

12. Where can I obtain fishing and underwater fishing licenses and find out more about diving?
In every larger tourist destination, you can obtain your fishing and underwater fishing licenses in the Harbor Master's Office. Visit the Croatian Diving Association web site in order to find out more about diving in Croatia.

23. What is Sojourn Tax?
According to the Sojourn Tax Law, guests are required to pay Sojourn Tax when paying for accommodation services. The Sojourn Tax amounts to 2,00 to 7,00 kn per person per day for adults. Children under the age of 12 are exempt from paying, while persons from the age of 12 to 18 have a 50% discount. The exact amount depends on the destination and period of your stay. According to General Terms and Conditions, Sojourn Tax is charged when making the final payment for accommodation services.

  Did you know?

Croatia is the homeland of Marco Polo, the world renowned 13th century traveller, who was born on the Dalmatian island of Korcula.

  Did you know?

The famous scientist Nikola Tesla (1856-1943), inventor of alternating current, was born in Smiljan, Croatia, died in New York, USA.

  Did you know?

The Roman emperor Diocletian built a palace in Dalmatia in 305 A.D., which became the foundation of today’s city of Split, one of Croatia’s six monuments under UNESCO protection.

  Did you know?

Croats first settled the eastern coast of the Adriatic sea in the seventh century A.D. Tomislav, the first Croatian king, was crowned in the year 925 A.D.

  Did you know?

Croatian soccer player Davor Suker won “The Golden Boot Award” as the top scorer of 1998. FIFA World Cup. Croatia participates in 2006. World Cup, which takes place in Germany, as well.

  Did you know?

Croatian representative Goran Ivanisevic won the Wimbledon Championship in 2001.

  Did you know?

Janica Kostelic “The Snow Queen of Croatia” became the first alpine skier to win four medals in a single Winter Olympic Games (at the Salt Lake City Winter Games 2002), winning a medal in every event in which she competed. By winning gold and silver medal in this years’ Olympics in Torino, she became the most successful alpine skier of all times. By winning two Crystal Globes this year, Janica became the most successful skier in the history of World Cup, as well. 

  Did you know?

Drazen Petrovic became known as the Croatian Mozart. A title he earned by turning basketball into an artform. He set new standards for the game across borders, first in Spain for Real Madrid and later with the Portland Trailblazers and New Jersey Nets of the NBA.

  Did you know...

Many events in the history of mankind eventually fade into oblivion, but others, leave their indelible marks for the entire world to see. More than 350 years ago, the Croats initiated one such influential occurrence. Although started in the 17th century in a small region on the Adriatic coast, the consequences of this event are still very much evident the world over. 600 million people now wear the ubiquitous symbol of Croatia around their necks, close to their hearts. Did you know that Croatia is the mother country of the necktie?

Buy original tie

  Did you know?

The parachute was invented and first trialled by the Croatian Faust Vrancic in the 17th century. He also designed the first wind turbine.

  Did you know?

The stone which built the White House in Washington D.C. comes from the island of Brac.

  Did you know?

The Republic of Dubrovnik was the first state to recognize the United States of America as a sovereign state.

  Did you know?

That the national parks Plitvice and Krka have been used as the locations for scenes in the films about the indian Winnetou?

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